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We Knock Out Your Problems

Say goodbye to expensive and time-consuming staffing solutions and welcome a more modern alternative.

At Turn Key Ops, we offer dedicated Virtual Assistants who handle all the tasks you hate or shouldn’t do yourself so that you can concentrate on running your business. Our full-time impact assistants work exclusively for one client, ensuring your work is always the top priority.

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To ensure patient security and compliance, every TKO Impact Assistant undergoes HIPAA compliance training. We also use Black Talon to proactively safeguard your business with their industry-leading cyber prevention solutions.
There is no local storage of client information on the Impact Assistant’s computer. We will work with you to ensure you are comfortable with the level of security provided.

Your Virtual Staffing Solution

At Turn Key Ops, we call our Virtual Assistants Impact Assistants because we’re all about providing top talent that makes a real impact. Just hand off your tasks, and our Impact Assistants will hit the ground running.
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We've got Impact Assistants for every industry, from healthcare to real estate and everything in between. Boost your business success with a TKO Impact Assistant playing a Key Role.

Appointment Setter

The receptionist and appointment setter is responsible for answering phones and scheduling appointments, including nights and weekends. They are intake specialists who will handle new client or patient intake and coordinate appointments for current clients.

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Administrative Assistant

A virtual administrative assistant will manage emails, calls, and messages, maintain digital files, handle invoices, quotes, and estimates, as well as assist with new patient inquiries and appointment scheduling for healthcare services.

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Executive Assistant

A virtual executive assistant manages executives’ calendars, communications, event planning, and administrative tasks.

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Invoicing Specialist

The virtual invoicing specialist prepares and generates invoices based on sales orders, contracts, and other relevant documentation. They also ensure that all invoices are accurately prepared and issued on time. Additionally, they monitor the invoicing process to ensure that all transactions are recorded correctly in the financial system.

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Give us your list of tasks to do and watch us knock them out.

Appointment Scheduling

24/7 Reception

Intake

Record Retrieval

Expense Reporting

Email Management

Admin Support

Case Management

Customer Care

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If you face these problems, we're here to knock them out.

There are only 24 hours in a day, so there’s only so much you and your team can get done. That’s where our Impact Assistants come in—they’re here to help you with your day-to-day tasks so you can focus on the more important stuff.

Are you overwhelmed with leads?

Impact Assistants are responsible for managing lead intake and helping to onboard new clients.

Struggling with turnover in essential roles?

Say goodbye to expensive turnover with the right hire from the start. Our vetting process finds the perfect fit for your team, saving you time and protecting your bottom line.

No coverage for nights and weekends?

The flexible schedule offered by our Impact Assistants ensures coverage outside of regular business hours, providing peace of mind that your phones and messages are always covered.

Admin work feels never-ending?

Impact Assistants handle time-consuming admin tasks, freeing your team to focus on other tasks and your client's satisfaction.

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Getting Started Is Easy

Sign up today, and we will knock out your problems before you know it.

1

Strategy Call

Schedule a brief discovery call with our team. We'll discuss your challenges, learn about your core values and problems, and determine whether we're a good fit. Then, we’ll develop a personalized Impact Assistant plan tailored to your needs.

Custom Matching

Next, your onboarding team gets to work finding you the perfect Impact Assistant. Your client success lead will support you every step of the way, collecting essential details to ensure we find the best candidate for your business.

2

Co-Management & Support

Sit back and watch your problems get knocked out. We will work together to manage your Impact Assistant to ensure you receive the highest quality of work.

3
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What our clients are saying

TKO intakers are trained sales people, you need somebody who is dedicated to the intake process and knows sales, knows how to speak to clients, and converts clients. These people are working for TKO. If you want to scale or increase productivity or get scale for your AD buck, reach out and find out everything they have to offer. It is incredibly cheap. When you do the math of how much the intaker costs versus how many converted leads you’re getting, it is a no brainer.

Paul Campson

Codetic

There were a lot of weary people here because we had never done this before, but it has worked out very well!

Adam Pantano

Codetic

She is just so hard-working. I have been very impressed by her. You guys did a great job selecting her and getting her set up. She is so cooperative and eager about taking on new roles and learning new things, she has been amazing!

Doug Sohn

Codetic

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Get the answer to your most common questions

Why hire virtual assistants (VA)?
Virtual assistants can revolutionize your business by providing challenging work and dedication, allowing you to focus on growing your business rather than getting caught up in day-to-day tasks. They are also more cost-effective than local employees, making it easier for you to scale your business.
Why should I hire through Turn Key Ops rather than finding a virtual assistant (VA) on my own?
When you hire TKO, you can eliminate the risks of hiring your virtual assistants. We handle all the essential tasks involved in finding and retaining your VAs. This includes recruiting, training, overseeing performance, handling payments and complexities (e.g., legal and taxes), ensuring your satisfaction, and keeping your VAs motivated and happy.
What is an Impact Assistant?
At Turn Key Ops, we call our virtual assistants Impact Assistants. They go through a thorough recruiting process to ensure we offer you the best candidates for placement at your company. Impact Assistants truly make a difference and have a significant impact on your business.
What is the vetting process like for a TKO Impact Assistant?
We have a comprehensive interview process for all our virtual assistants (VAs). Initially, VAs are required to complete a questionnaire to help us understand their background and experience. Additionally, they are asked to submit a 30-to 60-second audio or video recording to provide a more detailed introduction and expand on their experience. If we find their application impressive, we will schedule an interview with them and ultimately hire candidates best suited to help your business succeed.
Will I be able to choose my own VAs, or will you select them for me?
We have clients who fall into either of those categories. For most tasks, our clients trust us to provide excellent VAs. However, some clients prefer to assess the candidates beforehand for more crucial tasks, such as intakes. We usually send these clients recordings of the VA candidates and then schedule interviews with the VAs they are most interested in.
Where are your VAs located? What languages do they speak?
Our virtual assistants are primarily from the Philippines, but we also have team members in Central and South America. Additionally, we operate a physical call center office in Belize. All of our virtual assistants are fluent in English, and we also provide bilingual virtual assistants proficient in English and Spanish.
How do you ensure the security and compliance of our data?
To keep client security and compliant, every TKO Impact Assistant receives HIPAA compliance training. We also work with Black Talon to protect your business proactively with their top-notch cyber prevention solutions. Client information is not stored locally on the Impact Assistant’s computer. We will work with you to ensure you are satisfied with the level of security provided.
What if I am not satisfied with the VA staffed at my company?
Our clients usually have great experiences with our VAs, but we understand that this may not always be the case. If one of our VAs doesn’t meet your expectations, we will promptly assign a replacement. We generally request that you allow the VA some time to improve after receiving clear expectations, but we are prepared to provide you with a new VA if necessary.
How do you track the time of the VAs?
We utilize a system known as Time Doctor to monitor the time of our virtual assistants (VAs). This system enables VAs to track their time automatically and allows us to observe their tasks and websites/tools. If there are concerns about our VAs’ productivity, we can use Time Doctor to assess the time they spent on various tasks and determine whether it was productive.
How is my virtual assistant paid?
We pay the VAs, and you pay us. We will invoice clients each month for the upcoming month of VA hours. In each invoice, we will adjust the payment from the previous month based on the actual hours worked by the VAs. It is normal for us to apply a small credit or overage charge based on this adjustment calculation.
How can I ensure the success of my virtual assistants?
We provide clients with several tips and tricks to help their VAs succeed. When you start working with your VAs, we will give you a go-live checklist and a list of VA tips. These resources will provide you with various tactics to help ensure the success of your VAs.
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Ready to get started?
Book a call with our team.