Medical Virtual Assistants For Healthcare Practices
Improve your healthcare practice with unmatched support.
To ensure patient security and compliance, every TKO Impact Assistant undergoes HIPAA compliance training. We also use Black Talon to proactively safeguard your business with their industry-leading cyber prevention solutions.
There is no local storage of client information on the Impact Assistant’s computer. We will work with you to ensure you are comfortable with the level of security provided.
Our healthcare Impact Assistants cater to the unique needs of every practice and provider, from small clinics to large healthcare systems.
Chiropractic Offices
Get personalized assistance to align your chiropractic practice with patient needs and operational excellence.
Dental Offices
Improve patient care and streamline administrative tasks with dedicated virtual support for your dental practice.
Medical Offices
Ensure efficient management of patient flow and back-office tasks with our comprehensive virtual assistance services.
Physical Therapy
Get tailored virtual assistance designed to scale with your primary care practice, ensuring exceptional patient interactions.
Holistic Medicine
Improve patient care and streamline administrative tasks with dedicated virtual support for your holistic medicine practice.
Primary Care Practices
Get tailored virtual assistance designed to scale with your primary care practice, ensuring exceptional patient interactions.
Virtual Medical Receptionist
Delegating front desk duties, such as answering phones and scheduling appointments, can result in substantial monthly cost savings and improve patient-staff interaction.
Virtual Medical Scheduling Specialist
Don’t miss the chance to schedule client appointments. Our virtual scheduling specialists are available during nights and weekends. Your patients will feel like they are talking to someone in your office as they set up an initial or follow-up exam, or confirm and modify an appointment.
Virtual Patient Care Coordinator
Delegate patient management tasks to a virtual patient care coordinator. Their responsibilities include entering client data, monitoring e-fax systems, verifying client information, managing caregiver visits, and creating reports.
They use portals like Epics, Allscripts, and CORHIO to gather necessary patient information for coding.
Virtual Medical
Administrative Assistant
Virtual Medical Assistants are a game-changer for your medical practice. They maintain efficiency and reduce costs, but most importantly, they free up your time.
With virtual medical assistants, you can focus more on your patients and less on administrative tasks.
Executive Assistant
A virtual executive assistant manages executives’ calendars, communications, event planning, and administrative tasks.
Invoicing Specialist
The virtual invoicing specialist prepares and generates invoices based on sales orders, contracts, and other relevant documentation. They also ensure that all invoices are accurately prepared and issued on time. Additionally, they monitor the invoicing process to ensure that all transactions are recorded correctly in the financial system.
Full-Time Healthcare Virtual Assistants for Medical Professionals & Practices
Answering Inbound Calls
Appointment Scheduling
Arrange Referrals
Database Management
Email Management
General Admin Tasks
Insurance Verifications
Managing Patient Inquiries
Patient Billing
Patient Confirmations
Patient Follow-Up
Patient Registration
Getting Started Is Easy
Sign up today, and we will knock out your problems before you know it.
1
Strategy Call
Schedule a brief discovery call with our team. We'll discuss your challenges, learn about your core values and problems, and determine whether we're a good fit. Then, we’ll develop a personalized Impact Assistant plan tailored to your needs.
Custom Matching
Next, your onboarding team gets to work finding you the perfect Impact Assistant. Your client success lead will support you every step of the way, collecting essential details to ensure we find the best candidate for your business.
2
Co-Management & Support
Sit back and watch your problems get knocked out. We will work together to manage your Impact Assistant to ensure you receive the highest quality of work.
3
Get the answer to your most common questions
Why hire virtual assistants (VA)?
Virtual assistants can revolutionize your business by providing challenging work and dedication, allowing you to focus on growing your business rather than getting caught up in day-to-day tasks. They are also more cost-effective than local employees, making it easier for you to scale your business.
Why should I hire through Turn Key Ops rather than finding a virtual assistant (VA) on my own?
When you hire TKO, you can eliminate the risks of hiring your virtual assistants. We handle all the essential tasks involved in finding and retaining your VAs. This includes recruiting, training, overseeing performance, handling payments and complexities (e.g., legal and taxes), ensuring your satisfaction, and keeping your VAs motivated and happy.
What is an Impact Assistant?
At Turn Key Ops, we call our virtual assistants Impact Assistants. They go through a thorough recruiting process to ensure we offer you the best candidates for placement at your company. Impact Assistants truly make a difference and have a significant impact on your business.
What is the vetting process like for a TKO Impact Assistant?
We have a comprehensive interview process for all our virtual assistants (VAs). Initially, VAs are required to complete a questionnaire to help us understand their background and experience. Additionally, they are asked to submit a 30-to 60-second audio or video recording to provide a more detailed introduction and expand on their experience. If we find their application impressive, we will schedule an interview with them and ultimately hire candidates best suited to help your business succeed.
Will I be able to choose my own VAs, or will you select them for me?
We have clients who fall into either of those categories. For most tasks, our clients trust us to provide excellent VAs. However, some clients prefer to assess the candidates beforehand for more crucial tasks, such as intakes. We usually send these clients recordings of the VA candidates and then schedule interviews with the VAs they are most interested in.
Where are your VAs located? What languages do they speak?
Our virtual assistants are primarily from the Philippines, but we also have team members in Central and South America. Additionally, we operate a physical call center office in Belize. All of our virtual assistants are fluent in English, and we also provide bilingual virtual assistants proficient in English and Spanish.
How do you ensure the security and compliance of our data?
To keep client security and compliant, every TKO Impact Assistant receives HIPAA compliance training. We also work with Black Talon to protect your business proactively with their top-notch cyber prevention solutions. Client information is not stored locally on the Impact Assistant’s computer. We will work with you to ensure you are satisfied with the level of security provided.
What if I am not satisfied with the VA staffed at my company?
Our clients usually have great experiences with our VAs, but we understand that this may not always be the case. If one of our VAs doesn’t meet your expectations, we will promptly assign a replacement. We generally request that you allow the VA some time to improve after receiving clear expectations, but we are prepared to provide you with a new VA if necessary.
How do you track the time of the VAs?
We utilize a system known as Time Doctor to monitor the time of our virtual assistants (VAs). This system enables VAs to track their time automatically and allows us to observe their tasks and websites/tools. If there are concerns about our VAs’ productivity, we can use Time Doctor to assess the time they spent on various tasks and determine whether it was productive.
How is my virtual assistant paid?
We pay the VAs, and you pay us. We will invoice clients each month for the upcoming month of VA hours. In each invoice, we will adjust the payment from the previous month based on the actual hours worked by the VAs. It is normal for us to apply a small credit or overage charge based on this adjustment calculation.
How can I ensure the success of my virtual assistants?
We provide clients with several tips and tricks to help their VAs succeed. When you start working with your VAs, we will give you a go-live checklist and a list of VA tips. These resources will provide you with various tactics to help ensure the success of your VAs.