Streamline the Administrative Tasks of Your Home Services Company

Enhance the efficiency of your Home Services with our specialized Virtual Assistant (VA) services. At TurnKey Ops, we are your trusted partner in managing and optimizing the administrative tasks of your home service business. Whether you operate in housecleaning, plumbing, HVAC, electrical work, or general home repairs, we provide expert support to streamline your operations, improve customer service, and enhance overall efficiency. Our team offers tailored solutions, including scheduling, billing, customer communication, and more, allowing you to focus on delivering exceptional service to your clients.

Why Choose home service pros from Turn Key Ops?

Home Service Pros empowers home service businesses by providing tailored, expert administrative support that frees up your time, enhances operational efficiency, and boosts overall productivity.

What Our Clients Say About Us

TKO intakers are trained sales people, you need somebody who is dedicated to the intake process and knows sales, knows how to speak to clients, and converts clients. These people are working for TKO. If you want to scale or increase productivity or get scale for your AD buck, reach out and find out everything they have to offer.

Paul Campson

TKO is a program that has dedicated intakers. A dedicated intaker means that person’s sole job is to reach out to your leads and convert them. They do this by calls, emails, texts, and they don’t stop until the lead says stop or they convert the lead!

Ryan Renauro

There were a lot of weary people here because we had never done this before, but it has worked out very well!

Adam Pantano

She is just so hard-working. I have been very impressed by her. You guys did a great job selecting her and getting her set up. She is so cooperative and eager about taking on new roles and learning new things, she has been amazing!

Doug Sohn

Get the answer to your most common questions

Why hire virtual assistants (VA)?

Virtual assistants can revolutionize your business by providing challenging work and dedication, allowing you to focus on growing your business rather than getting caught up in day-to-day tasks. They are also more cost-effective than local employees, making it easier for you to scale your business.

Why should I hire through Turn Key Ops rather than finding a virtual assistant (VA) on my own?

When you hire TKO, you can eliminate the risks of hiring your virtual assistants. We handle all the essential tasks involved in finding and retaining your VAs. This includes recruiting, training, overseeing performance, handling payments and complexities (e.g., legal and taxes), ensuring your satisfaction, and keeping your VAs motivated and happy.

What is an Impact Assistant?

At Turn Key Ops, we call our virtual assistants Impact Assistants. They go through a thorough recruiting process to ensure we offer you the best candidates for placement at your company. Impact Assistants truly make a difference and have a significant impact on your business.

What is the vetting process like for a TKO Impact Assistant?

We have a comprehensive interview process for all our virtual assistants (VAs). Initially, VAs are required to complete a questionnaire to help us understand their background and experience. Additionally, they are asked to submit a 30-to 60-second audio or video recording to provide a more detailed introduction and expand on their experience. If we find their application impressive, we will schedule an interview with them and ultimately hire candidates best suited to help your business succeed.

Will I be able to choose my own VAs, or will you select them for me?

We have clients who fall into either of those categories. For most tasks, our clients trust us to provide excellent VAs. However, some clients prefer to assess the candidates beforehand for more crucial tasks, such as intakes. We usually send these clients recordings of the VA candidates and then schedule interviews with the VAs they are most interested in.

Where are your VAs located? What languages do they speak?

Our virtual assistants are primarily from the Philippines, but we also have team members in Central and South America. Additionally, we operate a physical call center office in Belize. All of our virtual assistants are fluent in English, and we also provide bilingual virtual assistants proficient in English and Spanish.

How do you ensure the security and compliance of our data?

To keep client security and compliant, every TKO Impact Assistant receives HIPAA compliance training. We also work with Black Talon to protect your business proactively with their top-notch cyber prevention solutions. Client information is not stored locally on the Impact Assistant’s computer. We will work with you to ensure you are satisfied with the level of security provided.

What if I am not satisfied with the VA staffed at my company?

Our clients usually have great experiences with our VAs, but we understand that this may not always be the case. If one of our VAs doesn’t meet your expectations, we will promptly assign a replacement. We generally request that you allow the VA some time to improve after receiving clear expectations, but we are prepared to provide you with a new VA if necessary.

How do you track the time of the VAs?

We utilize a system known as Time Doctor to monitor the time of our virtual assistants (VAs). This system enables VAs to track their time automatically and allows us to observe their tasks and websites/tools. If there are concerns about our VAs’ productivity, we can use Time Doctor to assess the time they spent on various tasks and determine whether it was productive.

How is my virtual assistant paid?

We pay the VAs, and you pay us. We will invoice clients each month for the upcoming month of VA hours. In each invoice, we will adjust the payment from the previous month based on the actual hours worked by the VAs. It is normal for us to apply a small credit or overage charge based on this adjustment calculation.

How can I ensure the success of my virtual assistants?

We provide clients with several tips and tricks to help their VAs succeed. When you start working with your VAs, we will give you a go-live checklist and a list of VA tips. These resources will provide you with various tactics to help ensure the success of your VAs.

In Home Service Assist Pros experience Quality service, convenience at home.

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Say no to costly and time-consuming staffing solutions and welcome a more modern alternative.

Streamline the Administrative Tasks of Your Home Services Company

Why Choose home service pros from Turn Key Ops?

What Our Clients Say About Us

Get the answer to your most common questions

In Home Service Assist Pros experience Quality service, convenience at home.

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